Responsible Gaming at 1333et

1. Age Restriction Policy

Before a new 1333et account is fully activated, the player must complete an age and identity verification process. This involves submitting a valid government-issued identification document — such as a Bangladesh National Identity Card (NID) or passport — that confirms both identity and date of birth. Accounts that have not yet completed verification are restricted to limited activity only.

If 1333et has reason to believe that a registered account is being operated by, or on behalf of, a person under the age of 18, the account will be suspended immediately pending investigation. During this period, no deposits, withdrawals, or gameplay will be permitted.

2. Recognising Problem Gambling

For the vast majority of players, gambling on 1333et is a recreational activity — a way to enjoy cricket betting during a BPL season, to experience the thrill of live casino games, or to spin the reels of a favourite slot title. However, gambling can become problematic for some individuals when it starts to affect other areas of life, such as finances, relationships, work, or mental health.

The following self-assessment questions are designed to help you reflect on your gambling habits. If you answer "yes" to several of these questions, it may be worth speaking with a support professional or applying one of the tools described later on this page.

3. Self-Exclusion Options

Self-exclusion is one of the most powerful tools available to a player who feels their gambling is becoming difficult to manage. When you apply a self-exclusion on 1333et, your account is suspended for the duration you choose. During this period, you will be unable to log in, make deposits, place bets, or access any casino or sports product on the platform. All pending marketing communications will be suppressed immediately.

1333et offers the following self-exclusion durations, all of which can be activated from your account dashboard or by contacting our support team:

3.1 How to Apply Self-Exclusion

To activate self-exclusion on your 1333et account, navigate to the Responsible Gaming section within your account settings and select your desired exclusion period. Alternatively, contact our 24/7 support team via live chat and request exclusion — a representative will action the request within minutes.

3.2 Lifting a Self-Exclusion

For exclusions of one month or longer, a minimum mandatory waiting period of 7 days applies before reinstatement can be requested. For permanent exclusions, no reinstatement is available. When requesting reinstatement at the end of a timed exclusion period, you will be required to confirm your identity and complete a brief responsible gaming check before your account is reactivated.

4. Deposit & Wager Limits

Setting a personal deposit limit is one of the simplest and most effective ways to ensure your gambling remains within a budget you are comfortable with. 1333et allows you to define hard caps on the total amount you can deposit within any given timeframe, directly from your account dashboard.

4.1 Available Limit Types

• Daily Deposit Limit: Restricts the total amount that can be deposited within any 24-hour rolling period. Useful for players who want tight, session-by-session control over spending.
• Weekly Deposit Limit: Caps total deposits over a 7-day rolling window. Recommended for players who play several times per week and want a broader budget framework.
• Monthly Deposit Limit: Sets an upper boundary for total deposits across a full calendar month. Ideal for planning entertainment spending alongside other monthly financial commitments.

4.2 How Limits Work

When you reduce an existing deposit limit, the new lower limit takes effect immediately — there is no waiting period for reductions. When you request an increase to an existing limit, a mandatory 7-day review period applies before the higher limit becomes active. This cooling-off period is intentional: it ensures that decisions to increase spending are considered, rather than impulsive.

Deposit limits apply across all payment methods available on 1333et, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. A limit set in BDT (Bangladeshi Taka) is enforced uniformly regardless of which payment method you use to fund your account.

5. Time-Out & Cooling-Off

A time-out is a short-term pause on your 1333et account that takes effect immediately. Unlike self-exclusion, which is designed for players who believe they have a serious problem, time-out is designed for players who simply feel they need a brief rest from gambling — perhaps after an extended session, a string of losses, or during a personally stressful period such as an exam season or a period of family difficulty.

5.1 Available Time-Out Periods

• 24-Hour Time-Out: Account access suspended for one full day. Applied instantly upon request.
• 72-Hour Time-Out: A 3-day pause, useful if you feel a weekend or a short stretch of heavy play has become too intense.
• 7-Day Time-Out: A full week away from the platform. Recommended for players who notice their mood becoming too closely linked to their gambling outcomes.
• 30-Day Cooling-Off: A longer structured break that provides a full calendar month of account suspension without committing to a formal self-exclusion.

5.2 What Happens During a Time-Out

During any time-out period, your 1333et account is suspended. You will not be able to log in, deposit, withdraw, or place bets. Any open bets placed before the time-out began will be settled normally according to their outcomes. Pending withdrawals already approved before the time-out will continue to be processed and paid to your registered payment method.

All promotional emails and SMS messages are paused for the duration of the time-out. You will not receive bonus offers, match promotions, or seasonal campaign notifications — such as BPL betting promotions or Eid special offers — while your time-out is active.

6. Additional Player Tools

Beyond deposit limits, time-out, and self-exclusion, 1333et provides several additional tools that help you maintain awareness and control over your gambling activity. All of these are accessible from the Responsible Gaming section of your account dashboard.

7. Getting Help & Support

If you believe that gambling has become a problem for you — or for someone close to you — please do not hesitate to reach out. Speaking to someone is always the right first step, and it is never too early to ask for help. 1333et's responsible gaming team is available 24 hours a day, 7 days a week, and all conversations are handled with complete confidentiality.

7.1 What to Expect When You Contact Support

When you reach out to the 1333et responsible gaming team, you can expect a non-judgmental, supportive conversation. Our representatives are trained to listen, to help you understand the tools available to you, and to apply any account restrictions — such as a time-out or self-exclusion — on your behalf if you find it difficult to do so yourself. You do not need to justify your request; your word is sufficient.

If you would like to apply a self-exclusion, adjust your deposit limits, or simply talk through your concerns without taking immediate action, all of these options are open to you. There is no obligation to follow any particular course of action; the decision is always yours.

7.2 External Support Resources

1333et encourages players who feel gambling is becoming a significant problem to seek professional support in addition to using our platform tools. While we are a gambling operator and not a counselling service, we recognise that external professional support can be an important part of recovery for some individuals.

• Speak with a trusted family member, friend, or religious community leader about your concerns — social support is one of the strongest predictors of recovery.
• Consult a qualified mental health professional or counsellor in your area of Bangladesh, such as Dhaka, Chittagong, Sylhet, or Khulna, who has experience with behavioural dependencies.
• Contact your general physician or local health centre for a referral to appropriate support services.
• Consider using device-level blocking software to supplement account-level restrictions during a period of self-exclusion.

8. Protecting Minors

1333et takes its obligation to prevent underage gambling with the utmost seriousness. Beyond the mandatory age verification described in Section 1, we encourage all adult players who share devices or household internet connections with children or teenagers to take additional precautionary steps to prevent accidental or deliberate access to the 1333et platform by those under the age of 18.

8.1 Recommended Steps for Parents and Guardians

• Never share your 1333et login credentials — username, password, or two-factor authentication codes — with any other person, including family members.
• Always log out of your 1333et account before leaving a shared device unattended, particularly in households with children or adolescents.
• Consider installing parental control or web filtering software on shared household devices to restrict access to gambling websites.
• Store any payment method details — bKash PINs, Nagad account credentials, bank card numbers — securely and separately from shared family devices.
• Talk openly with your children about gambling, the risks it carries, and the importance of waiting until adulthood before engaging with any real-money gaming product.

8.2 Reporting Suspected Underage Access

If you have reason to believe that a minor has accessed, or is attempting to access, the 1333et platform, please contact our support team immediately via live chat or at [email protected] (plain text — not a link). All reports are investigated promptly and treated in strict confidence. Accounts found to belong to minors are closed immediately and any funds deposited are returned via the original payment method.